August 31, 2026
Version 1.0 | Effective 18 July 2026 | Applies to able.finance, the Able apps, and Able account and card products.
This agreement governs your Able account and your Able card. It is written to be read, not filed -- the sections that most often surprise people are flagged above. Please read it before you open an account, and keep a copy. By using our services you accept these terms; if you do not accept them, you must not use the services.
This agreement is between you and Able, and it applies together with the documents referred to in it:
Where this agreement conflicts with a document referred to in it, this agreement takes priority, except where the other document expressly says otherwise. This agreement is made in English. Translations are provided for convenience; if there is a conflict, the English version applies. Capitalised terms are defined in section 30.
Able, we, us and our mean AKI HOLDINGS LIMITED, registered at DD-15-134-004-007, Level 15, WeWork Hub71, Al Khatem Tower under company number 33930, operating in Abu Dhabi Global Market.
Able cards are issued by our licensed issuing partner under licence from the relevant card network, through its Singapore channel or its Hong Kong channel depending on which card you hold. Able is the programme manager: we onboard you, run your account, set your limits within the issuer's rules, and provide your support. Some decisions in this agreement are ultimately made by the issuer, the card network or the processor rather than by us, and we say so where that is the case.
Your relationship with the issuer is governed by the issuer terms presented to you when you apply for a card. Those terms apply alongside this agreement.
You open an account by registering in the Able app and accepting this agreement. Everything you tell us -- at signup and afterwards -- must be complete, accurate and truthful, and you must update it when it changes. We may refuse an application, or stop providing services, at our discretion and without giving reasons where the law prevents us from doing so.
All activity under your account is treated as yours.
We are required by law and by our issuing partner to verify who you are before we can give you an account or a card, and to keep that information current afterwards.
Depending on the card you apply for, we accept a national identity card, passport, residence permit or driving licence. Whatever you submit must:
You will also complete a liveness or selfie check so we can confirm you are the person in the document.
Basic verification enables a limited account. Full verification is required before we enable standard card functions and higher limits. We assign every customer a risk rating based on geography, occupation, source of funds, expected activity and product type, and that rating affects your limits and the checks applied to you.
Where your profile, country, industry or activity presents higher risk, we will ask for more -- typically evidence of source of funds or source of wealth. Until we receive it, your account may stay limited. If you do not provide what we ask for within a reasonable period, we may suspend or close the account.
We may also re-verify you at any time, including where a document expires, where you register a new device, or where your activity changes materially.
Card network rules also let a network examine or audit us to confirm we are meeting its standards, and that examination can extend to customer records including yours. It applies whether or not our regulators are examining us at the same time, and we are not permitted to obstruct it.
We offer physical and virtual cards across several tiers. What each supports differs, and the differences matter:
Tier: [Tier 1]
Form: Physical and virtual
Currency: SGD, settled in USD
Notable differences: ATM withdrawals on the physical card only. Supports the widest range of mobile wallets.
Tier: [Tier 2]
Form: Physical and virtual
Currency: USD
Notable differences: ATM withdrawals on the physical card only, and not available at ATMs in Mainland China.
Tier: [Tier 3]
Form: Physical
Currency: HKD
Notable differences: Runs on a different card network. Higher ATM fee and narrower wallet support.
Accepted identity documents also differ by tier -- see section 5. Wallet availability by tier is shown in the app before you add a card.
Virtual cards do not support ATM withdrawal. A physical card is delivered to the address you register; you are responsible for keeping that address current, and for activating the card before use. A card that has not been activated will decline.
Cards have an expiry date printed on them and stop working at the end of that month. We will tell you before a card expires and how to replace it.
You add funds using the methods shown in the app. Funds must come from a source held in your own name; attempting to fund your account from an instrument that is not yours will be treated as a fraudulent act.
Your Able balance is funded by transferring a single-currency, fiat-referenced payment token -- a token whose sole purpose is to reference the value of one official currency at par, held on a public distributed ledger. Under the EU Markets in Crypto-Assets Regulation this category is an electronic money token; other jurisdictions use different names for the same instrument. On receipt we credit your Able balance with the corresponding fiat value, and your card spends that fiat balance. The token itself is never used at the point of sale.
We describe this here because a payment services agreement has to identify what you are paying with. It does not change what the product is: Able is a card and account service, not an investment service.
We accept a defined list of funding assets, published in the app. An asset is only added to that list if it passes our acceptance review, which requires, at a minimum:
We review accepted assets periodically. An asset can be removed from the list -- including at short notice, where a regulator, our issuing partner or a reserve or security event requires it. If that happens we will tell you and give you a reasonable period to fund by another accepted method. Existing balances are unaffected: they are already fiat.
Per-transaction funding limits apply and are shown before you confirm -- see section 11. Funds are available once the transfer has been received, screened and cleared; we are not responsible for how long a sending institution or network takes.
Your balance is a stored value available for card transactions. It does not earn interest and it is not repayable to you as a deposit.
This section describes the mechanism because the law requires the agreement to be accurate. Our marketing and promotional material does not describe it, and partners promoting Able must not -- see section 21.
Your card can be used wherever the relevant card network is accepted, subject to the restrictions in sections 9 to 12 and to the controls in section 18. Acceptance is decided by the merchant and by the network, not by us, and some merchants do not accept every card type.
Sanctions law, card network rules and our issuing partner's policies restrict where our products can be offered and used. There are two distinct restrictions, and they are not the same thing:
Restriction: Prohibited
Effect: We cannot accept an application from a national or resident of these countries or regions, and transactions connected to them are declined.
Restriction: Application-restricted
Effect: We cannot accept an application from a national or resident of these countries, but transactions may still process normally for existing cardholders.
Some sanctions programmes restrict particular kinds of dealing rather than barring a country outright. Where one of those applies we may be able to keep serving you, but only within the limits that programme sets, and we will tell you what we can and cannot do.
The current lists are published at [link to restricted countries page] and differ by card tier. They change -- sometimes at short notice, and sometimes without us being told in advance -- and we are not able to give you notice before a change takes effect.
We block authorisation requests involving restricted countries and their local currencies wherever technically possible. If, because of network routing or a third-party error, such a transaction is nevertheless processed, we may suspend the card immediately pending review and any reporting we are required to make.
Every merchant is assigned a merchant category code by its acquirer. We block a number of these categories to manage regulatory, fraud and reputational risk. Transactions at a blocked category decline with a message telling you the transaction is not supported; use another payment method for those purchases.
Restricted categories currently include money transfer and wire services, manual cash disbursement at financial institutions, debt repayment and money order services, point-of-interaction funding transactions, dating and escort services, betting and gaming, and bail and bond payments. The current list is published at [link to restricted MCC page], varies by card tier, and is updated as risk assessments and network requirements change.
A merchant's category code is set by that merchant's acquirer, not by us. A shop that looks ordinary may be coded in a restricted category, and a decline in that situation is not an error.
Limits apply per transaction, per day and per month, and depend on your card tier and your risk rating. Your current limits are always shown in the app; the app is authoritative if it differs from any other source.
Limit: Per transaction
Applies: Up to USD 200,000 per card payment.
Limit: Per top-up
Applies: Up to the equivalent of USD 200,000 per funding transaction, valued at the point we credit your balance.
Limit: Daily and monthly spend
Applies: As shown in the app for your card and tier.
Limit: ATM
Applies: See section 12.
We may raise or lower your individual limits based on your risk rating, your card type, our issuing partner's requirements or regulatory obligations. Where we lower a limit for security or compliance reasons we may not be able to give you advance notice.
ATM access is available on physical cards only, and is subject to amount limits, frequency caps and a withdrawal fee that differ by tier:
Tier: [Tier 1]
Per day: USD 3,000
Per month: USD 20,000
Frequency: 5 per day, 30 per month
Fee: 1%
Tier: [Tier 2]
Per day: USD 3,000
Per month: USD 10,000
Frequency: 3 per day, 30 per month
Fee: 1%
Tier: [Tier 3]
Per day: HKD 40,000
Per month: HKD 1,200,000
Frequency: 5 per day
Fee: 2-3%
An annual cap of USD 100,000 also applies to the [Tier 2] card. ATM withdrawals in Mainland China are not supported on the [Tier 2] card. The ATM operator may charge its own fee and may impose its own lower limit, neither of which we control.
Exceeding a limit or a frequency cap declines the withdrawal. Repeated incorrect PIN entry blocks the card -- see section 18.
Card transactions are authorised in real time. A transaction may be approved, declined, or held for review. The most common reasons for a decline are: insufficient available balance, an expired or inactive card, an incorrect CVV, expiry date or PIN, a restricted merchant category, a restricted country or currency, a limit or frequency cap being reached, a frozen or blocked card, or our risk systems identifying the transaction as suspicious.
Where a transaction is held rather than declined, our risk team reviews it and may approve it, decline it, ask you for documents, or freeze the card. We aim to complete reviews quickly, but we cannot commit to a fixed time.
We will tell you why a transaction was declined where we lawfully can. Sometimes we cannot: the law may prohibit it, or explaining a control precisely would help others evade it. In some cases the decline comes from the card network or the merchant's bank rather than from us, and we may not know the reason.
Occasionally the network approves a transaction on our behalf when our systems are unreachable, and our systems return a decline for the same transaction. The transaction can still complete and settle. We do not hold your balance for these, and you remain responsible for the settled amount.
The amount authorised at the point of sale is not always the amount that finally settles. A transaction can settle higher, which can leave your balance negative. This is a characteristic of card payment systems generally, not of Able specifically. It happens because of:
If settlement leaves your balance short, you owe us the difference and must repay it promptly. We may block the card until the shortfall is cleared, deduct the amount from funds you later add, and recover it by any lawful means, including a debt collection agency. We may charge reasonable costs of recovery.
The reverse can also happen. If we fail to meet a settlement obligation to a card network, that network may settle it in our place -- and if it does, it becomes entitled to the records behind the debt, including the name and address of each cardholder involved, which we must hand over. It may also refuse to authorise transactions while it protects its position. This has not happened and we do not expect it to, but the obligation is real and it would involve your information.
Our fees are on our Fees page, which forms part of this agreement, and are shown in the app before you confirm a transaction. They include card issuance and replacement fees, the ATM withdrawal fee in section 12, and any foreign exchange margin.
Where a transaction is in a currency other than your card currency, it is converted using the rate applied by the card network at settlement, plus our margin. Because settlement can happen a day or more after your purchase, the converted amount may differ from what you saw at the till.
ATM operators, merchants and intermediary institutions may charge their own fees. Where a merchant or ATM offers to convert the transaction into your home currency (dynamic currency conversion), the rate is set by that party, not by us.
Where your card supports it, you can add it to a mobile or online wallet. Wallet support differs by card tier and is shown in the app before you add a card.
Adding a card creates a token held by the wallet provider. The wallet provider's own terms and privacy notice govern that service, and we do not control it. We may suspend or disable a wallet token where we suspect fraud, where security requires it, or where the card network or our issuing partner requires it. Removing a card from a wallet does not close the card, and closing a card does not automatically remove it from every wallet -- do both.
Delay in telling us can increase the losses you are responsible for. You are responsible for all losses arising from an unauthorised transaction if you acted fraudulently, or if you failed -- deliberately or through gross negligence -- to comply with this section.
We operate automated controls that lock a card without prior notice. These exist to protect you and other customers, and they will occasionally catch legitimate activity. Triggers include:
Trigger: Failed authentication
What Causes It: Three incorrect CVV entries, three incorrect expiry date entries, or three incorrect PIN entries within a short window. The card stays blocked until it is reactivated through our verification process.
Trigger: High velocity
What Causes It: Around 30 or more transactions within 30 minutes on the same card, or around 30 or more transactions on the same card at one merchant within an hour.
Trigger: Repeated failures
What Causes It: A long run of consecutive failed transactions, which typically indicates scripted or automated attempts.
Trigger: Cross-border anomalies
What Causes It: Transactions in several countries within a short window, particularly at amounts unusual for your profile or involving higher-risk jurisdictions.
Trigger: Manually keyed entries
What Causes It: A high number of manually keyed card-number transactions in a short period.
Trigger: Refund or transaction manipulation
What Causes It: Artificial or "brushing" transactions, fabricated refund or chargeback claims, or a merchant pre-authorising a low amount and settling a much higher one.
Trigger: Settlement shortfall
What Causes It: A negative balance under section 14, until it is cleared.
Separately, we may suspend your account or restrict its functionality where we have concerns about its security, where we suspect unauthorised or fraudulent use, where we suspect a breach of this agreement or of applicable law, where a regulator, court, the card network or our issuing partner requires it, or where you fail verification.
We will tell you about a suspension and its reasons as soon as we can -- unless telling you would be unlawful or would compromise our security or fraud controls. We lift restrictions as soon as the reason for them has gone.
If you do not recognise a transaction, or a merchant has not delivered what you paid for, raise it in the app. Try the merchant first where the issue is about goods or services -- most are resolved faster that way -- but do not delay reporting suspected fraud.
Deadlines matter. Report suspected fraudulent or unauthorised transactions as soon as you identify them, and in any event within 60 calendar days of the transaction date, or within 30 days of first raising a dispute with us, whichever is earlier. Reporting late may mean the claim cannot be pursued through the card network.
Where a chargeback is available, we will raise it on your behalf and follow the timelines set by the card network and our issuing partner. We do not control the outcome: the network and the merchant's bank decide it, and their decision is final. We may ask you for evidence, and we may reverse a provisional credit if a claim is not upheld.
If we find a claim was made dishonestly, we will close the account and may report the matter.
You may use Able only for lawful purposes. You must not use your account or card:
We decide whether this section has been breached, and so may the card network or our issuing partner -- where they require us to act, we must. Consequences range from a warning through suspension to permanent closure, and where warranted we will report the matter to law enforcement, our issuing partner, the card network, or a regulator.
This section applies if you are a partner, agent, affiliate, referrer or content creator promoting Able products -- not to ordinary customers talking about us.
We monitor published promotional material. Where we find something non-compliant we may require correction or takedown, suspend the campaign, restrict future cooperation, or apply the remedies in your partner agreement.
Some of our support is delivered by an automated assistant rather than a person. When you are talking to it, you are talking to software.
We licence the app to you for your own use, on your own device, for as long as this agreement lasts. We remain the owner of the app, our software and our content. You must not copy, modify, reverse engineer, resell or sublicence any of it, or remove our trade marks.
You must not use any robot, spider, scraper or other automated means to access our website or app, place unreasonable load on our infrastructure, interfere with the proper working of the service, or bypass any measure we use to restrict access.
We aim to keep our services available, but we do not promise they will always be available or uninterrupted, and we may suspend, withdraw or change any part of them. Rates, calculators, spending insights and similar information are provided for information only; they are not advice, and you should not rely on them as a financial indication.
You may link to our website fairly and lawfully, provided you do not suggest an association or endorsement that does not exist and do not frame our site. We may withdraw that permission.
If we fail to meet our obligations to you, we are responsible for loss you suffer as a result -- but not for loss that is not foreseeable. We do not exclude liability where it would be unlawful to do so, including for fraud or fraudulent misrepresentation.
We are not liable for:
You are responsible for amounts you owe us, and you will indemnify us for costs and losses arising from your breach of this agreement or of applicable law.
You may close your account at any time -- from your account settings in the app, or by contacting support -- provided no transaction is pending and no amount is owed. We will return any remaining balance to a source in your own name once outstanding transactions have settled and any shortfall is cleared.
We may close your account by giving you [two months'] notice. We may close or suspend it immediately and without notice where you breach this agreement, where we have reason to believe you are involved in fraud, money laundering, terrorist financing or other criminal activity, where you are listed on a sanctions list or a card network risk database, where you fail our verification checks, or where a court, regulator, the card network or our issuing partner directs us to.
Closure does not end obligations that survive it: repayment of amounts you owe, liability for transactions and chargebacks that arrive after closure, and our record-keeping duties. Chargebacks can arrive months after a transaction, and we remain entitled to recover them from you.
We may change this agreement by giving you at least [two months'] written notice. If you do not accept a change, you may close your account during the notice period at no cost; if we do not hear from you, the change takes effect at the end of it.
Changes take effect immediately and without notice where they are more favourable to you, required by law, required by a regulator, the card network or our issuing partner, or where they add a feature without reducing your rights. Changes to restricted country lists, restricted merchant categories, exchange rates and risk controls also take effect immediately -- we often receive no advance notice ourselves.
We normally contact you by email, push notification or in-app message, and by SMS or phone where appropriate. You must keep a valid email address on your account and check it -- we send security alerts, dispute updates and notice of changes this way, and you may miss something important if you do not.
You agree to receive notices electronically. Where the law requires us to give you information in durable form, we will email it or point you to it in a way you can save and print. You can ask us for a copy of this agreement at any time.
Tell us first: complaints@able.finance or through the app. We will acknowledge your complaint, investigate, and give you a final response within [timeframe].
If you are not satisfied with our answer, you can refer the matter to [relevant ombudsman or dispute resolution scheme, with contact details]. Complaints about your card itself may also be raised with our issuing partner; we will tell you how.
Except where the law of your country of residence gives you rights that cannot be excluded, this agreement is governed by the law of [jurisdiction], and disputes may be brought in the courts of [jurisdiction].
Nobody other than you and us has rights under this agreement. We may transfer it; you may not. If a court finds part of it unenforceable, the rest continues to apply. If we delay enforcing something, we can still enforce it later. This agreement replaces any previous agreement between us on the same subject.
Term: Account
Meaning: The Able account held in your name, including its balance.
Term: App
Meaning: The Able mobile application, its data and associated media.
Term: Authorisation
Meaning: The real-time approval of a card transaction, which places a hold on your balance before the transaction settles.
Term: Card
Meaning: An Able physical or virtual payment card issued to you by our issuing partner.
Term: Card network
Meaning: The scheme that operates the payment network your card runs on.
Term: Chargeback
Meaning: The reversal of a settled transaction under card network rules.
Term: Funding asset
Meaning: A single-currency, fiat-referenced payment token on our published list of accepted funding methods, used to add value to your account.
Term: Issuing partner
Meaning: The licensed institution that issues Able cards, through its Singapore or Hong Kong channel depending on the card.
Term: MCC
Meaning: Merchant category code -- a code assigned to a merchant by its acquirer identifying its line of business.
Term: Pre-authorisation
Meaning: A hold placed on your balance for an estimated amount, cleared when the merchant submits the final amount.
Term: Settlement
Meaning: The point at which a transaction is finalised and the amount is deducted from your balance.
Term: Travel Rule
Meaning: The international standard requiring identifying information about the sender and recipient to accompany a transfer of value between regulated institutions.
Term: Services
Meaning: Everything we provide: the account, cards, the website, the apps and related features.